Don't see your question? Call dispatch at (818) 690-0015 or email manager@sylhetambulanceservice.com and we'll get back to you the same day.
No. Crestline provides non-emergency medical transportation only. If you are experiencing a medical emergency, please dial 911 immediately. We are designed for scheduled, non-urgent transit — discharges, appointments, dialysis routes, and facility transfers.
We bill many private insurance plans, Medi-Cal managed care plans, and accept private pay. We are happy to verify your benefits before the trip and will tell you up front what is and isn't covered. We never run mystery charges.
For routine appointments we recommend booking 24–48 hours in advance. For hospital discharges we accept same-day calls — usually we can dispatch within 90 minutes of confirmation. Recurring rides (e.g. dialysis) should be set up at least one week ahead.
Yes — one companion may ride at no additional charge in our wheelchair vans, ambulatory minivans, and stretcher units. Larger groups can sometimes be accommodated; please ask dispatch when booking.
Our drivers are familiar with steep LA driveways, narrow apartment hallways, and high-curb streets. If you're unsure whether a pickup is feasible, we'll send a crew lead for a free pre-trip home assessment — especially for recurring routes.
Yes, on prescription. Our stretcher and bariatric units carry medical oxygen tanks with adjustable regulators. We do not provide oxygen without a written physician order.
Every Crestline driver is W-2 employed (not a gig contractor), passes a Department of Justice fingerprint background check, holds a valid medical examiner's certificate, and undergoes annual motor vehicle record review.
Cancellations made at least 2 hours before the scheduled pickup are free of charge. Inside that window we ask for a small dispatch fee that covers the driver's reserved time. Standing weekly routes can be paused at any time with one business day's notice.
Email manager@sylhetambulanceservice.com directly. Every message reaches Elbert White or Marisol Tavares (Director of Operations) within one business day. We take feedback seriously — it's how we've stayed in business this long.