Meridian Care Transit is a family-run non-emergency medical transportation company serving Southern Illinois out of Dubois. Every ride we book is coordinated by someone who knows the roads.
My grandmother needed dialysis three times a week for the last four years of her life. My mom drove her most days. When my mom couldn't, we had a rough time finding a service we trusted. That's the whole reason Meridian exists.
I started with one wheelchair van in the spring of 2016. I drove it myself. My wife took the calls. We're bigger now — a small fleet, a handful of drivers, two dispatchers — but the standard hasn't moved. If we wouldn't put our grandmother in the vehicle, we don't run the trip.
Thanks for considering us. — Clay Gillispie, Owner
Our default pickup window opens ten minutes before the scheduled time. If we're going to miss it, dispatch calls you first — not after.
Drivers are trained to never rush a transfer. If it takes twelve minutes to get someone comfortably into the vehicle, it takes twelve minutes.
Dispatchers know regulars by name and know which chair, which entrance, and which family member to text on arrival.
Medicaid trip logs, VA authorizations, itemized receipts for HSA reimbursement — we handle the forms so families don't have to.
Registered non-emergency medical transportation provider, State of Illinois Department of Public Health, in good standing since 2016.
$1,000,000 commercial auto liability, $2,000,000 general aggregate, plus workers' compensation for all driver-employees. Certificate available on request.
Every unit inspected by a certified mechanic every 90 days. Wheelchair lifts load-tested quarterly and documented in our maintenance log.
Illinois chauffeur license, current CPR & First Aid, Passenger Assistance Safety and Sensitivity (PASS), annual defensive driving refresh.
Every driver and dispatcher passes a full criminal, motor vehicle, and drug screen at hire and annually thereafter.
Dispatch software, phone logs, and printed trip sheets are handled under a written HIPAA policy reviewed each year with counsel.